To the Editor:

I’m not sure how many customers are affected, but I find it interesting that my internet provider, Frontier, says there are no outages in my area. I have been without internet service for a week now. It is my understanding that there has been a rather catastrophic failure of a piece of equipment. But, no outages. I’m not sure how denying this helps the company’s credibility. I guess I’m just thankful I know of a few places where I can get Wi-Fi, otherwise my inbox would be way out of hand by this time. Here’s an idea Frontier: own up to the equipment failure. I expect to be refunded for this downtime.